Effective Date: 19 April 2025
Website: https://doctorsahib.in/
Email: support@doctorsahib.in
1. Booking Cancellation by User (Patient)
You may cancel a booked doctor home visit by logging into your account or contacting our support team.
- Cancellations made at least 6 hours before the scheduled appointment time are eligible for a full refund.
- Cancellations made within 6 hours of the appointment will receive a 50% refund.
- No-shows or failure to be available during the scheduled visit may result in no refund.
2. Cancellation by Doctor
If a doctor cancels the appointment or is unable to attend:
- You will be offered a free rescheduling option or a full refund, as per your preference.
- In rare cases where a replacement doctor is available, we will notify you with the option to proceed.
3. Rescheduling Policy
- Rescheduling is permitted once per booking, provided it is requested at least 3 hours before the original appointment time.
- To reschedule, please contact our support team or use your dashboard (if available).
4. Refund Process
- Refunds will be processed to the original payment method within 7–10 business days.
- You will receive a confirmation email once the refund has been initiated.
5. Non-Refundable Situations
- Services that have already been availed.
- Missed appointments without prior cancellation.
- Multiple reschedule requests beyond the permitted limit.
6. Need Help?
If you face any issues with your booking, cancellation, or refund, please reach out to:
📧 support@doctorsahib.in
We aim to resolve your concerns promptly and ensure a smooth experience.